Business Customer Service Specialist - Yoder Insurance

Our growing team is seeking a full-time Business Customer Service Specialist with a passion for helping clients manage risk through the use of insurance and financial strategies. 

As a Business Customer Service Specialist, you will:

  • Act as a liaison between the client and the insurance carrier
  • Answer daily questions and resolve client issues including but not limited claims, billing and coverage changes.
  • Process new business, renewals, endorsements and certificates of insurance
  • Work with underwriters and follow-up on requests for information or processing
  • Handle phone calls and walk-in activity by clients, carriers or others
  • Work closely with the commercial team to assist with sales process

A Successful Customer Service Specialist:

  • Believes in the value of serving and helping clients
  • Is responsive and accommodating to co-workers and clients
  • Has a strong attention to detail; Precise and accurate with work.
  • Demonstrates knowledge and familiarity with insurance industry including various applications, forms and requirements for each line of coverage and carrier
  • Is self-directed and independent


  • Two years of customer service or insurance experience preferred.
  • Ability to obtain and maintain an active Property and Casualty license for the State of Indiana
  • Willing to work towards and obtain professional industry designations
  • Has a valid Indiana driver’s license
  • Experience with Microsoft Office Products, AMS and ImageRight preferred

Total Rewards at Yoder Insurance

Yoder Insurance offers a list of competitive compensation and benefits to meet the needs of all employees. Click here to review our benefit offerings.

Apply Now

If you are interested in applying, you can download an application here.  Send completed application or resume to